Terms of Service

Please read these terms carefully before using our services.

Last updated: February 24, 2026

These Terms of Service ("Terms") govern your access to and use of the services, programs, content, and website operated by Mike Merlino and Merlino Marketing ("we," "us," or "our"). By accessing our website, enrolling in any program, or using any of our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website, purchasing any product or service, or enrolling in any coaching or mastermind program, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications constitutes acceptance of the revised Terms.

2. Description of Services

Mike Merlino and Merlino Marketing provide digital marketing coaching, agency growth training, mastermind group facilitation, and related educational content. Our services include, but are not limited to:

  • One-on-one coaching sessions and group coaching calls
  • Mastermind groups with regular meetings, hot seats, and community access
  • Online training courses, frameworks, and educational materials
  • Free training webinars and content
  • Community forums, private groups, and networking opportunities

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

3. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use our services. By enrolling in any program, you represent that you meet these requirements. Our programs are designed for digital marketing professionals and business owners.

4. Payments and Billing

Pricing for all programs and services is listed on our website or communicated during the enrollment process. By purchasing a program or service, you agree to pay all applicable fees.

  • One-Time Payments: Certain programs require a one-time setup fee, which is due at the time of enrollment.
  • Recurring Payments: Monthly subscription programs are billed on a recurring basis. You authorize us to charge your payment method on file each billing cycle until you cancel.
  • Payment Processing: All payments are processed through secure third-party payment processors. We do not store your credit card information on our servers.
  • Failed Payments: If a payment fails, we will attempt to notify you and may retry the charge. Access to services may be suspended until payment is received.

5. Refund Policy

We stand behind the quality of our programs. Our refund policy is as follows:

  • Coaching Programs: If you are unsatisfied with your coaching experience, you may request a refund within 14 days of your initial enrollment, provided you have attended no more than two coaching sessions. Refunds are issued minus any setup fees.
  • Mastermind Programs: The one-time setup fee is non-refundable. Monthly dues may be canceled at any time with 30 days written notice. No refunds are issued for partial months.
  • Digital Products and Courses: Due to the nature of digital content, all sales of downloadable or immediately accessible digital products are final. No refunds will be issued once access has been granted.
  • Free Training: No payment is required, so no refund applies.

All refund requests must be submitted in writing to support@mikemerlino.com. Refunds, if approved, will be processed within 10 business days.

6. Intellectual Property

All content, materials, frameworks, methodologies, branding, and intellectual property provided through our programs and website are owned by Mike Merlino and Merlino Marketing. This includes, but is not limited to:

  • Proprietary frameworks such as MASS (Multi-Algo Syndication System), MAD (Multi-Algo Domination), and BrandOS (Brand Optimization System)
  • Training videos, course materials, templates, and worksheets
  • Website content, logos, and design elements
  • Recorded coaching calls, mastermind sessions, and webinars

You are granted a limited, non-exclusive, non-transferable license to use these materials for your personal and business use only. You may not reproduce, distribute, sell, resell, or publicly display any of our proprietary materials without our prior written consent.

Unauthorized use of our intellectual property will result in immediate termination of your access and may result in legal action.

7. Confidentiality

Coaching sessions, mastermind discussions, and private community interactions contain confidential information shared by participants. You agree to:

  • Keep all discussions, strategies, and personal information shared during sessions confidential
  • Not record, screenshot, or distribute session content without prior written consent
  • Respect the privacy and business information of all community members

8. Code of Conduct

As a participant in our programs, you agree to conduct yourself professionally and respectfully. The following behaviors will not be tolerated and may result in removal from the program without refund:

  • Harassment, bullying, or discriminatory behavior toward other members, staff, or coaches
  • Soliciting or spamming other members for your own products or services without permission
  • Sharing or distributing program materials to non-members
  • Engaging in fraudulent, illegal, or unethical business practices

9. Disclaimers

Our coaching, training, and educational content are provided for informational and educational purposes only. Please understand the following:

  • No Guarantees: We do not guarantee any specific results, income levels, or business outcomes. Results depend entirely on individual effort, market conditions, business experience, and many other factors beyond our control.
  • Not Professional Advice: Our content is not a substitute for professional legal, financial, tax, or accounting advice. Consult qualified professionals for specific business and legal matters.
  • Testimonials: Testimonials and case studies displayed on our website represent the experiences of individual clients. Results are not typical and your experience may vary.
  • "As Is" Basis: Our services and content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Mike Merlino, Merlino Marketing, and their officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use our services
  • Any decisions or actions taken based on information provided through our programs
  • Unauthorized access to or alteration of your data or transmissions
  • Any third-party conduct or content related to our services

Our total aggregate liability for any claims arising from or related to these Terms or your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mike Merlino, Merlino Marketing, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Termination

We reserve the right to suspend or terminate your access to any program or service at our sole discretion, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, non-payment, or conduct that is harmful to other members or our business.

Upon termination, your right to access program materials and community resources will cease immediately. Sections of these Terms that by their nature should survive termination will remain in effect.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your use of our services shall be resolved as follows:

  • Informal Resolution: Before initiating any formal legal proceedings, you agree to contact us at support@mikemerlino.com and attempt to resolve the dispute informally within 30 days.
  • Arbitration: If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association in New York, NY.
  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, collective action, or representative action.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any program-specific agreements, constitute the entire agreement between you and Mike Merlino / Merlino Marketing regarding your use of our services. These Terms supersede any prior agreements or communications.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Mike Merlino / Merlino Marketing
Email: support@mikemerlino.com
Website: mikemerlino.com
New York, NY